Nest Labs, a high-tech home monitoring device company, is alerting customers to disable the feature Nest Wave on their smoke alarms due to the risk of owners unintentionally turning off the device with the wave of a hand.
Nest Wave is new technology that allows owners to turn off Nest Protect, a smoke and carbon monoxide alarm, at a distance. The founder and CEO, Tony Fadell, recently announce that a “unique combination of circumstances” could cause the alarm to be delayed in the case of a real fire.
Nest Labs was acquired by Google Inc earlier this year for $3.2 billion. Their alarms costs about $130, compared to other smoke and carbon monoxide detectors that range between $50 and $80.
The company is encouraging its customers to do one of two things. Customers whose Nest Protect is connected to a Nest account using Wi-Fi will automatically have their Nest Wave disabled. Their smoke alarm will continue to work without the Nest Wave feature. Individuals with Nest Protect not connected to an account or Wi-Fi, should immediately stop using the alarm and contact Nest Labs for a complete refund.
Thomas Hsiao, President of SuperGreen Solutions Charlotte Mid-Atlantic Region, stated, “This may be a set back for Nest's Protect alarms, but knowing the professional team they have there in Palo Alto, they will work feverishly to resolve the issue and regain consumer confidence in their product."
Nest Labs say that it will be at least two or three months before Nest Wave works as it is support to, software is updated, and the feature is turned back on.
For more details on the refund, consumers can visit nest.com/contact/refund.